• Th. Konstantopoulou 3-5
  • Phone: 213 205 7000
  • Appointments: 14500/ www.14500.gr
  • protokolo@konstantopouleio.gr grafeio.ypostirixis.politi@konstantopouleio.gr

Department of Quality Control, Research
& Continuing Education

Athanasia Kavalieratou – Department Head

TEL. 213 205 7321

email: quality.depart@konstantopouleio.gr

 

Responsibilities:

  1. To promote and monitor the implementation of the Quality Policy as defined by the Hospital Management for an integrated Quality System, which may include:
  • a detailed description of the hospital’s activities and the procedures governing them.
  • control of the good functioning and effectiveness of the activities and compliance with the procedures.
  • documentation and record keeping of indicators and all of the above.

The implementation of the Quality Policy is directly related to the objectives of the hospital and the needs and expectations of the hospital services.

  1. Ensure that as many hospital services as possible are certified according to international standards.
  2. Conduct internal audits to record deviations or non-compliances with the Quality System.
  3. Reviewing the type of documents and defining standardization for forms of special-purpose documents such as patient records, handling issues of organization of hospital services and measures to simplify bureaucratic procedures.
  4. Continuous evaluation of the services provided by the hospital on behalf of patients through satisfaction questionnaires, in collaboration with the relevant departments and the Office of Health Service Users’ Rights Protection.
  5. Collaborate with the Office of Health Service Users’ Rights Protection to respond effectively and quickly to citizens’ complaints related to service delivery by the hospital.
  6. Organizing and providing administrative support for the hospital’s educational activities, monitoring and updating staff on research and training programs
  7. Identifying staff training needs, evaluating the results of the training provided and maintaining relevant records of research programs and training seminars.
  8. Continuously reviewing indicators to measure the effectiveness of the Hospital’s processes and updating them to ensure continuous improvement and development of operations.

Certifications/Accreditations of the General Hospital N. Ionia Konstantopouleio-Patission Departments:

Departments with Accreditation:

  1. Cytopathology Department: Accreditation according to ELOT EN ISO 15189:2022
  2. Hematology Department: Accreditation according to ELOT EN ISO 15189:2022
  3. Biopathology Department: Accreditation according to ELOT EN ISO 15189:2022
  4. Biochemistry Department: Accreditation according to ELOT EN ISO 15189:2022
  5. Pathology Department: Accreditation according to ELOT EN ISO 15189:2022
  6. Medical Imaging Department: Accreditation according to ELOT EN ISO 15189:2022
  7. Hospital blood transfusion services Department: Accreditation according to ELOT EN ISO 15189:2022

Departments with Certification:

  1. Intensive Care Unit: Certification according to ELOT EN ISO 9001:2015 and BS EN 15224:2016
  2. Dialysis Unit: Certification according to ELOT EN ISO 9001:2015
  3. Cardiac Intensive Care Unit: Certification according to ELOT EN ISO 9001:2015
  4. Digital Angiography Unit: Certification according to ELOT EN ISO 9001:2015
  5. Hospital blood transfusion services Department: Certification according to ELOT EN ISO 9001:2015
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